Leading Digital Lender - Smartping
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Accelerated Customer Acquisition for a Leading Digital Lender

Leading Digital Lender

About the Customer

A leading fintech provider offering microfinance, savings, vehicle, and other loans via an app.

Business Challenges

  • User churn due to insufficient agents
  • Reduced conversion rates from uncoordinated customer communications
  • Non-compliance with latest fintech security regulations
  • Slow OTP authentication and eKYC processes

Solution Offered

  • API integration via Smartping’s intelligent APIs, automating IVR (voice) and quick replies on WhatsApp
  • Real-time CRM integration for personalized customer communication and bot solutions
  • Secure with two-factor authentication and encryption across all channels
  • Operator-grade connectivity and enterprise-grade delivery with retry logic for instant SMS authentication

Impact Delivered

55%

Increase in
Customer Acquisition

35%

Reduced Call
Center Cost

100+

Improved Customer
Support Operations

50+

Reduction in
Churn Rate

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