Prominent Educational Consultancy - Smartping
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56% Increase in Student Responses for Prominent Educational Consultancy

Prominent Educational Consultancy

About the Customer

A prominent educational consultancy in West India.

Business Challenges

  • Automating call processes
  • Achieving higher uptime
  • Improving customer outreach
  • Efficiently capturing customer inputs

Solution Offered

  • Enhanced call handling with Outbound Dialing (OBD) platform and DTMF inputs
  • Leveraged cloud capabilities for operational stability and reduced downtime
  • Expanded outreach using the OBD platform to connect interested respondents with agents
  • Optimized DTMF features to capture customer inputs and download reports easily

Impact Delivered

56%

Increase in
customer responses

35%

Significant reduction
in operating costs

100+

Real-time customer
feedback and insights

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