Roles and Responsibilities
- Provide Technical support for WABA-related issues, including message delivery failures, webhook errors, and authentication hurdles.
- Monitor real-time platform performance and respond to system alerts or service outages, performing Root Cause Analysis (RCA) to prevent recurrence
- Assist clients in integrating WABA with various CRMs and custom backend systems via REST APIs and Webhooks.
- Act as the technical bridge between our clients and WhatsApp BSPs to resolve upstream technical glitches or API versioning updates.
Experience & Skillset Required
- B. Tech (CSE or IT) B.E or BCA and an additional internship in a similar field will be good.
- Experience in telecom messaging platforms, WABA, RCS or SMS services is required.
- Decent knowledge of WABA operations, protocols (HTTP APIs), and messaging standards.
- Knowledge of WABA solutions and APIs.
- Ability to work in a shift-based schedule, including weekends if + when needed.
- Excellent problem-solving skills and attention to detail.
- Strong communication and teamwork skills with a professional eco-system.
Benefits & Perks
- Salary No Bar for right candidate
- Variable Pay-out
- Incentives
- Provident Fund
- Group Medical Insurance
- Work Life Balance
Why join us
- Impactful Work: Play a pivotal role in safe guarding assets, data, and reputation in the industry.
- Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
- Innovative Environment: Work along side a world-class team in a challenging and fun environment, where innovation is celebrated.
Didn't find the right fit? Visit our Careers page to explore more open positions.
Registered Office: First Floor, Unit F-49, Sector-47, Spaze Boulevard, Gurugram, Haryana 122018 
Registered Office: First Floor, Unit F-49, Sector-47, Spaze Boulevard, Gurugram, Haryana 122018 
