Leading Ayurvedic Healthcare Brand % - Smartping
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1 Million+ Unique Conversations Powered by WhatsApp Business Messaging

Leading Ayurvedic Healthcare Brand

About the Customer

A leading Ayurvedic healthcare company.

Challenges

  • Difficulty in managing campaigns and customer journeys under one login
  • Inability to fulfil live agent requirements due to integration limitations
  • Lack of customer trust due to absence of a branded and verified profile

Solution

  • Deployed a CSV scheduler to automate campaigns, eliminating the
    need for manual intervention
  • Integrated WhatsApp live chat functionality through Cloud Contact
    Center to ensure seamless customer interactions
  • Integrated APIs with customer application and Smartping panel to
    streamline appointment confirmations & reminders, documents/reports
    sharing, video consultation links with reminders for virtual appointments
  • Onboarded 4 new contact numbers to raise awareness about diseases,
    treatment options, and wellness tips, as well as to promote upcoming
    Camps
  • Provided Blue Tick Verification Badge to enhance their brand
    authenticity and build customer trust

1 Million+ Unique Conversations pushed/ month

High Engagement Rates

Boosted Brand Awareness through Targeted Campaigns

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