International Calling ITFS

Call management Domestic and International inboud calling


  • Manageability due to complex solution
  • High Call Charges
  • Different Dashboard ( Domestic and International) for Real time Monitoring
  • No visibility of inbound calls at the agent level (Call coming on which number)
  • Scalability – huge cost to increase channel and country

Smartping Technology & advantage

  • Easy solution deployment using single platform
  • Drastic reduction of call charges
  • Single dashboard for live call monitoring and billing information
  • Campaign wise number planning help agent to identify that calls coming from which country / number.
  • Scalable solution & easy to add new countries
  • 60+ Countries ITFS and DID
  • Best available rates globally for out bound calls

Our customer

The customer is a leading Technology consultancy organisation. They assist their customers from various industries in optimizing, modernizing, and scaling their technology landscape. Our 10000+ employees working across 20+ global locations constantly strive towards delivering a seamless digital transformation for our 400+ Fortune 1000 customers

Prior to Smartping solution deployment, Enterprise was having multiple Domestic and International Toll free number as their customer support number. These numbers were activated using 2 different platforms from where calls were forwarded to agent at India locations. They get high volume of calls from clients located globally, seeking services support related to enterprise offering.

Enterprise had certain issues in their current solution given by one of the leading cloud telephony services provider in India.

  • Poor call connectivity resulting in inefficient customer support.
  • High international calling charges incurred by enterprise to receive inbound calls from multiple countries.
  • 2 different platforms whose calls were forwarded to agent at India location
  • Non availability of some of the key features
    • After office hours calls management
    • Voice Mail
    • Notification on – Voice mail , missed call,
    • Holiday announcement and real time change of voice file
    • Integration with customer CRM
    • Recording and report – push to CRM

Their success

Considering the above challenges, Enterprise wanted to switch from their existing service providers to an advance platform, which can provide all required features using single platform on lowest cost

Smartping provided them with a latest cloud telephony platform as call management setup having host of advance features and capabilities

  • International & domestic Toll-free numbers along with an IVR for multiple countries issuing single platform.
  • Smartping platform offered their agents to identify that calls coming from which country / number.
  • Live Dashboard to access to timely updated call reports for easy monitoring of their business calls.
  • Live calls recording of customer conversation to help them analyse and improve their team performance.
  • Smartping provided solution was both cost-saving and effective for their call handling process.
  • Our offered solution assured them the benefits more than their expectations.