Content Manager

Smartping is looking for a passionate and detail-oriented Content Manager to create impactful content that drives engagement, builds thought leadership, and supports business growth across our product domains. You will play a key role in translating Smartping’s vision and product capabilities into compelling stories, assets, and campaigns that resonate with our target audiences.

Role and Responsibilities

• Content Strategy & Creation: Craft engaging, market-relevant content including blogs, whitepapers, case studies, user manuals, newsletters, website copy, social media posts, and campaign assets.
• Product & Solution Storytelling: Collaborate with product and marketing teams to understand our CPaaS, CCaaS, and OTT channel offerings, and translate them into simple, impactful, and customercentric narratives.
• Sales & GTM Support: Develop collaterals such as product decks, brochures, and one-pagers that simplify product messaging for sales enablement and go-to-market initiatives.
• Thought Leadership: Conduct market research and write long-form content that positions Smartping as an industry leader in CPaaS, CCaaS, OTT, Conversational AI, and enterprise messaging.
• Customer Success Narratives: Partner with product, sales, and customer success teams to create case studies, testimonials, and success stories that highlight business impact.
• Cross-Functional Collaboration: Work closely with product managers, designers, and growth teams to ensure content aligns with brand voice, campaign objectives, and market positioning.
• Content Innovation: Experiment with new formats such as videos, scripts, infographics and interactive content to maximize engagement across channels.

Required Skills

• 4–6 years of experience in B2B technical content writing/marketing, preferably in SaaS, CPaaS, or enterprise technology domains.
• Proven ability to create compelling content across formats – pitch decks, website copy, and campaign assets
• Strong storytelling, research, and writing skills to bring out customer and product value propositions.
• Understanding of the CPaaS market, WhatsApp Business Messaging, and Conversational AI trends(preferred)
• Ability to work closely with senior leaders, product teams, and cross-functional stakeholders to deliver high-quality output.
• Strong command of English with an eye for detail, grammar, and brand tonality.
• Self-driven, creative, and able to thrive in a fast-paced, high-growth environment

Benefits & Perks

• Salary No Bar for right candidate
• Variable Pay-out
• Incentives
• Provident Fund
• Group Medical Insurance
• Work Life Balance

Why join us

• Impactful Work: Play a pivotal role in safe guarding assets, data, and reputation in the industry.
• Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
• Innovative Environment: Work along side a world-class team in a challenging and fun environment, where innovation is celebrated.