OTT WABA – Tech Support Shift Engineer

The role will be responsible for developing and implementing the presales strategies for the domains of CPaaS – OTT Platforms, to drive business growth and meet revenue targets. The role will play a pivotal role in ensuring the successful adoption of our solutions by analyzing the customer’s use cases and crafting the techno-commercial solution. The incumbent will be a market-facing, subject matter expert focused on enterprise customers unique needs in the domains and be able to demonstrate tangible business benefits to the clients through our solutions propositions

Skills Required

• End-to-end WABA onboarding in coordination with BSP, clients and internal Sales team in line with Turnaround Time.
• Monitor WABA platform operations, ensuring system stability, performance.
• Perform troubleshooting and root cause analysis for WABA related issues, coordinating with BSPs and internal teams as needed.
• Responsible for CRMs integrations with WABA services.
• Respond to alerts, incidents and service requests related to WABA services.
• Work in a shift-based rotation to provide continuous monitoring and support to customers.

Experience & Skillset Required

• B. Tech (CSE or IT) or BCA, and an additional internship in a similar field will be good.
• 2-4 years of experience in telecom messaging platforms, WABA, RCS, or SMS services is required.
• Decent knowledge of WABA operations, protocols (HTTP APIs), and messaging standards.
• Knowledge of WABA solutions and APIs.
• Ability to work in a shift-based schedule, including weekends if + when needed.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork skills with a professional eco-system.

Benefits & Perks

• Salary No Bar for right candidate
• Variable Pay-out
• Incentives
• Provident Fund
• Group Medical Insurance
• Work Life Balance

Why join us

• Impactful Work: Play a pivotal role in safe guarding assets, data, and reputation in the industry.
• Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
• Innovative Environment: Work along side a world-class team in a challenging and fun environment, where innovation is celebrated.