Product Manager-CCaaS

The role will be responsible to build the product strategy and roadmap in line with the market needs and company’s vision. The incumbent will manage the product vertical throughout its lifecycle from concept to development and scale; as well as develop and launch new product variants in the domain in line with evolving market trends.

Responsibilities

• Translate business strategy into product strategy. Own the product roadmap and execute the product strategy. Own the business case and performance metrics of the domain.
• Identify market opportunities with research and competitive analysis and integrate it into product requirements.
• Own the product design and requirements incorporating market use cases and internal functions processes across all product releases. Work with stakeholders across multiple functions of network, customer service, regulatory, engineering and finance to build and operationalize the product.
• Design simple and intuitive user interfaces through wireframes and mock-ups.
• Identify and develop technology partnerships to strengthen the portfolio and accelerate the GTM. Collaborate with the partners to integrate their products and take them to our markets.
• Communicate the product solutions and offerings effectively internally and externally. Drive the sales enablement interventions to ensure product success.
• Analyze complex use cases and customer usage data to drive optimum product experience.
• Drive the product marketing strategy and provide product marketing with insights on key differentiators and messages.
• Manage all aspects of product lifecycle, including customer feedback, requirements, and issues.
• Evangelize the product internally and externally in various industry and customer forums. Drive adoption of product using various interventions.

Skills Required

• Overall 6+ years of experience with 3+ years of prior industry experience as a Product Manager in an Enterprise CCaaS domain.
• Strong knowledge of the CCaaS market, IVR, voice bot and its competitive landscape.
• Exceptional communication skills, both verbal and written, with a knack for storytelling.
• Self-starter with a positive and solution-oriented mindset. Demonstrated ability to work collaboratively and deliver in a multi-stakeholder eco-system.
• Analytical mindset and data driven. ability to gather and interpret data to make informed decisions.

Benefits & Perks

• Salary No Bar for right candidate
• Variable Pay-out
• Incentives
• Provident Fund
• Group Medical Insurance
• Work Life Balance

Why join us

• Impactful Work: Play a pivotal role in safe guarding assets, data, and reputation in the industry.
• Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
• Innovative Environment: Work along side a world-class team in a challenging and fun environment, where innovation is celebrated.