Roles and Responsibilities
- End-to-end onboarding of SMS, WABA, RCS, Voice Services.
- Manage Recharges and Credit Limits for the onboarded Customers.
- First level troubleshooting of the issues related to SMS, WABA, RCS, Voice Services and further coordination with L2/L3 Teams.
- End-to-end customer handling to provide timely support for the raised issues.
- Respond to alerts, incidents and service requests related to Above mentioned services.
- Work in a shift-based rotation to provide continuous monitoring and support to customers.
Qualifications/ Required Skills
- B. Tech (CSE or IT) or BCA, additional internship in similar field will be good.
- 2-4 years of experience in telecom messaging platforms, WABA, RCS, or SMS services is required.
- Decent knowledge of SMS, RCS, WABA operations, protocols (HTTP APIs), and messaging standards.
- Knowledge of SMS, WABA, RCS solutions and APIs.
- Ability to work in a shift-based schedule, including weekends if + when needed.
- Excellent problem-solving skills and attention to detail.
- Strong communication and teamwork skills with professionalism.
Benefits & Perks
- Salary No Bar for right candidate
- Variable Pay-out
- Incentives
- Provident Fund
- Group Medical Insurance
- Work Life Balance
Why join us
- Impactful Work: Play a pivotal role in safe guarding assets, data, and reputation in the industry.
- Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
- Innovative Environment: Work along side a world-class team in a challenging and fun environment, where innovation is celebrated.
Didn't find the right fit? Visit our Careers page to explore more open positions.
Registered Office: First Floor, Unit F-49, Sector-47, Spaze Boulevard, Gurugram, Haryana 122018 
Registered Office: First Floor, Unit F-49, Sector-47, Spaze Boulevard, Gurugram, Haryana 122018 
