Premier Eye Care Institution - Smartping
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Reduction in No Show Rates for a Premier Eye Care Institution

Premier Eye Care Institution

About the Customer

A leading eye care institution

Business Challenges

  • Centralize appointment scheduling to reduce no-shows
  • Strengthen patient communication for inquiries, updates, and payment alerts
  • Enhance awareness of post-op care and health campaigns
  • Seamlessly assess patient satisfaction

Business Challenges

  • Automated SMS scheduling for appointment reminders
  • WhatsApp Business Messaging for inquiries, prescriptions, test results, and updates
  • Personalized SMS for post-op instructions
  • SMS surveys to assess patient experience

Impact Delivered

55%

Reduction in appointment
no-show rates

35%

Increase in patient
satisfaction scores

100+

Improved communication
across patient journey

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