TrueCaller Business Messaging - Smartping
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Business
Messaging

Verified, authentic and value-driven business conversations

Features & Benefits

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Spam-free Experience

Industry-leading fraud prevention powered by blockchain and AI to ensure trusted, spam and phishing-free messaging

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Verified Brand Identity

Build instant trust with verified business profiles displaying your official name, logo, and badge

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Enhanced Calling Ecosystem

Boost connect rates with exclusive features like customizable Video Caller IDs, Call-Me-Back option and rich metadata (like call purpose, department, or urgency tags)

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Two-Way Communication

Reach, engage and sustain customers with interactive messages, quick replies and action buttons right in the Truecaller inbox

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Integration & Connectors

Plug and play with your existing CRM, CDPs and martech stacks like Clevertap, MoEngage, WebEngage to streamline workflows

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Advanced Analytics

Deep-dive metrics on delivery rates, engagement, read receipts, feedback features to understand customer sentiment and even reason codes for calls/messages

Smartping Al
Spam-free Experience

Industry-leading fraud prevention powered by blockchain and AI to ensure trusted, spam and phishing-free messaging

Verified Brand Identity

Build instant trust with verified business profiles displaying your official name, logo, and badge

Two-Way Communication

Reach, engage and sustain customers with interactive messages, quick replies and action buttons right in the Truecaller inbox

Enhanced Calling Ecosystem

Boost connect rates with exclusive features like customizable Video Caller IDs, Call-Me-Back option and rich metadata (like call purpose, department, or urgency tags)

Integration & Connectors

Plug and play with your existing CRM, CDPs and martech stacks like Clevertap, MoEngage, WebEngage to streamline workflows

Advanced Analytics

Deep-dive metrics on delivery rates, engagement, read receipts, feedback features to understand customer sentiment and even reason codes for calls/messages

Types of Messages Supported

Easy access to OTPs with sticky notifications

  • Login OTP (e.g. social media, ecommerce, mobile apps)
  • Identity verification OTP (e.g., preference confirmation)
  • Delivery OTP (e.g., quick commerce, food, specialized retail)
  • Service access OTP (e.g., public internet at hotels, airports, etc.)

Elevated CX with persistent notifications and smart cards

  • Payment / Bill due reminder; interest rate updates
  • Account updates (e.g., balance, fees)
  • Delivery and return updates (e.g. shipped, collected)
  • Bill summary (e.g., order invoice, warranty details)

Higher engagement with bubble notification

  • Marketing campaigns
  • Offers and deals
  • Loyalty program updates
  • Event notifications

Enhance plain vanilla messages with rich media templates

  • Send various attachment types for multiple use cases

    • Images
    • Videos
    • Documents
    • Contact sharing
  • Interactive CTAs and list replies
  • Link Previews for contextual messaging
  • Fallback on SMS

Powering a Plethora of Use Cases across Industries

Use Cases

  • Sale alerts

  • Restock updates

  • Loyalty offers

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Use Cases

  • KYC verification

  • Payment reminders

  • Loan or policy updates

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Use Cases

  • Appointment confirmations

  • Test report updates

  • Teleconsultation reminders

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Use Cases

  • Booking confirmations

  • Check-in updates

  • Itinerary changes

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Use Cases

  • Service reminders

  • Vehicle delivery updates

  • Test-drive scheduling

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Use Cases

  • Delivery scheduling

  • Address confirmation

  • Return coordination

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Use Cases

  • Admission updates

  • Class schedules

  • Fee reminders

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Leverage the messaging platform that guarantees visibility and instant trust.

Frequently Asked Questions

Verified business messages carry a badge, brand name, and logo - helping customers instantly identify you. This reduces fraud concerns, boosts trust, and increases message open rates.
You can send updates, reminders, alerts, promotional messages, confirmations, offers, and more - depending on your business use case. Supported formats: OTP, transactional, promotion and rich media campaigns.
Not at all. Smartping integrates seamlessly with your existing CRM, marketing platforms, and notification systems through APIs. No workflow changes required.
Yes. Truecaller supports high-scale messaging for enterprises, ensuring fast and reliable delivery.
Yes. We assist with template creation, approvals, best practices, and compliance guidelines so your messages get approved quickly and stay aligned with Truecaller standards.
With Smartping’s onboarding team, you can go live fast within 3-4 weeks - including brand verification, API setup, and template approvals.

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