Luxurious Car Dealership - Smartping
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20% Boost in Sales for a Leading Car Dealership

Luxurious Car Dealership

About the Customer

A Chandigarh-based Luxury Car dealership

Business Challenges

  • Delayed responses and missed queries due to manual processes
  • Inability to monitor customer communication quality
  • Lack of automated business performance reports
  • Low conversion rates through traditional methods

Solution Offered

  • Deployed Smart IVR to manage inbound calls and direct them in real-time
  • Implemented Smart IVR for recording and enhancing call quality
  • Utilized Smartping’s campaign management and analytics dashboard for insights
  • Developed a multi-channel communication approach using SMS and WhatsApp

Impact Delivered

20%

Increase in
Year-over-year car sales

29%

Rise in repeat
service business

39%

Improvement in
Call handling efficiency

89%

Reduction in
manual work

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