To get started, simply visit the Smartping website and fill out the sign-up form with your business details. After successful registration and payment, our team will guide you through the onboarding process which includes business verification and account setup. You’ll receive ₹899 complimentary message credits on your first sign-up.

To get started, please keep the following information ready:

• Business name and website
• Official email ID and contact number
• GST and PAN details

Onboarding is typically completed within a few hours, provided accurate business and customer details are submitted. This process covers Facebook Business Verification, embedded signup, and number provisioning for your WhatsApp Business API account.

No, Smartping platform is designed to be intuitive and user-friendly. You do not need any coding or technical knowledge to get started. From campaign creation to message template approval, every feature is guided with tooltips, dashboards, and support from Smartping’s onboarding team.

Yes. After completing your registration, a Smartping representative will connect with you to guide you through every step - from verifying your account to setting up your WhatsApp Business profile. Our team ensures the entire process is smooth, transparent, and hassle-free.

Smartping platform supports role-based access control. You can create multiple user accounts with defined roles such as Admin, Campaign Manager, and Viewer. Each role has specific access rights, helping you manage operations securely and efficiently across teams.

Yes. You can easily update your WhatsApp Business profile anytime through the Smartping dashboard. This includes edits to your display name, business description, contact details, and operating hours. Please note that certain major changes may require Meta’s approval before they go live.

If you forget your password, simply click on the ‘Forgot Password’ link on the login page and follow the on-screen instructions to reset it. For account recovery or any additional assistance, our support team is always ready to help.

Yes. Smartping gives you the flexibility to pause or cancel your WhatsApp Business Smart Plan subscription at any time. Please note, however, that unused credits are non-refundable. To get the best value, we recommend using your remaining message credits before discontinuing the service.

Absolutely. The Smartping platform includes a centralized dashboard where you can manage templates, track campaign performance, review billing and usage history, assign and control user roles, and monitor your WhatsApp credit balance in real time.

You can send three types of messages through Smartping:

• Marketing messages – promotional campaigns and offers
• Utility messages – transactional updates like order confirmations, delivery alerts, or reminders
• Authentication messages – Authentication messages – secure OTPs and verification codessecure OTPs and verification codes

Pricing for each category varies based on Meta’s policy.

Templates can be created directly within the Smartping dashboard. Most templates are approved by Meta within minutes. In case of delays, you can reach out to our support team at sparc.support@smartping.ai for assistance.

Yes. Smartping supports dynamic fields such as customer names, order IDs, and other attributes. This allows you to personalize message templates, making them more relevant and engaging for your recipients - ultimately improving response rates.

There is no fixed technical limit, as long as you have sufficient credits. However, Meta may impose rate limits depending on factors such as phone number quality, messaging practices, and tier levels. Smartping automatically manages these limitations in the background to ensure smooth delivery.

Meta typically approves message templates within 24 to 48 hours. In cases where the content does not comply with Meta’s messaging policies, approval may take longer. Smartping provides real-time status tracking of each template within your dashboard.

Yes. Smartping platform allows you to schedule campaigns for specific dates and times. This is particularly useful for time-bound promotions, reminders, or batch campaigns - helping you maintain consistent communication without manual effort.

Absolutely. Smartping platform supports rich media formats such as images, videos, PDFs, and interactive buttons. For example, you can send product catalogs, invoices, order summaries, or promotional banners directly to customers.

Yes. With Smartping platform, customers can respond to your WhatsApp messages through quick replies and CTAs. You can capture their initial responses and use them to design effective retargeting campaigns - making follow-ups more personalized and impactful.

Smartping follows a prepaid billing model. You recharge your WhatsApp credits in advance, and charges are applied per message sent. Your real-time usage and credit balance can be tracked directly from the dashboard.

Yes. Smartping automatically provides digital invoices for subscriptions and recharges. Each invoice includes a detailed breakdown of your plan, message usage, GST, and payment history. You can easily download or email them from your dashboard for accounting or tax purposes.

No. Smartping follows a fully transparent pricing model. All applicable costs including subscription fees, per-message charges, and taxes are clearly displayed. You are only billed for what you use, with no hidden deductions from your credit balance.

If your credits run out during an active campaign, Smartping automatically pauses delivery and alerts you instantly. You can top up your credits right away and resume your campaign without losing continuity. For large campaigns, we recommend ensuring sufficient balance in advance.

You can find detailed API docs, sample payloads, and sandbox credentials directly in your dashboard. The API is designed for quick, seamless integration without extra middleware.

Smartping’s API is platform-agnostic. It works with any environment that supports RESTful calls (Node.js, Python, Java, PHP, etc.). Simply authenticate with your API key and follow the documentation format.

Yes. Smartping offers technical assistance to help you integrate the API with your platform. Our support team can guide you with authentication, webhook setup, message formatting, and error handling. Custom solutions may also be explored depending on your use case.

Yes. Smartping operates on Meta’s official WhatsApp Business API. All templates, workflows, and messages comply with Meta’s policies, ensuring reliability, high deliverability, and enterprise-grade data security.

Meta now follows a per-message pricing model. Marketing messages are billed at ₹0.90 per message, while utility and authentication messages cost ₹0.20 each. This model gives businesses better cost visibility and control.

Yes. A verified Business Manager ID is mandatory for WhatsApp Business API access. Smartping assists you through the verification process and provides all prerequisites during onboarding.

Templates must meet Meta’s formatting and content guidelines. Smartping platform includes a built-in template editor that validates your content before submission. Our team also reviews and assists in formatting templates to ensure faster Meta approval.

Yes. Meta categorizes messages as marketing, utility, and authentication. Promotional content is only allowed in marketing messages. All communication must be user-consented and comply with Meta’s commerce, data, and anti-spam policies.

You can reach our support team via email (sparc.support@smartping.ai), the ticketing system, or directly from your account dashboard. Support is available Monday–Friday, 10 AM to 6 PM IST. We assist with onboarding, technical issues, account queries, and campaign guidance.

Rejected templates include Meta’s feedback inside the Smartping platform. Simply revise your content as suggested. For additional help, email us at sparc.support@smartping.ai to guide you in formatting and styling templates for faster approval.

Common causes include low credits, invalid phone numbers, template rejections, or message throttling. The Smartping dashboard shows detailed delivery statuses and error codes. For unresolved issues, contact support for a deeper review.

You can track every stage of your onboarding - business verification, template approval, number linking directly in your Smartping dashboard. Real-time updates, email alerts, and in-platform notifications keep you informed at every step.