Smartping at World AI Summit 2026: AI Voicebot and WhatsApp AI Chatbots for Enterprises

Bengaluru, 21 October 2026: Smartping, a Meta Business Partner and enterprise communication platform, showcased its AI Voicebot and WhatsApp AI Chatbots as an exhibitor at World AI Summit 2026. The summit was held on 14 and 15 October at the Sheraton Grand Bangalore Hotel at Brigade Gateway. Teams from ACKO, Suryoday Bank, HSBC, ITC, Tata Croma, Purplle and the Uttarakhand Government Education Department visited the Smartping booth. On the second day, Sanjeev Goyal, Chief Business Head, Voice & CCaaS, Smartping, facilitated a panel discussion with industry leaders on where AI is taking business communication next.

Two Smartping leaders represented the company at the summit: Manish Bhargava, Chief Sales and Revenue Officer, and Sanjeev Goyal. Both met enterprise leaders, innovators and decision-makers to discuss how AI is changing business communication.

World AI Summit, now in its third edition, is organised by Elets. It brings together policymakers, enterprise leaders, startups and AI builders. The 2026 programme ran across seven tracks, including Enterprise AI in Production, AI for Bharat, and Robotics, Agents & Embodied AI. Karnataka’s Minister for IT/BT, Shri Priyank M Kharge, was the Chief Guest.

Smartping Brings Enterprise-Grade AI Conversations to the Summit Floor

Smartping’s booth focused on practical AI for customer communication, covering AI-powered conversations on the WhatsApp Business API and AI-driven voice experiences. It carried Smartping’s Meta Business Partner branding and a display of its WhatsApp Business Messaging capabilities.

AI Voicebot: Human-Like Voice Conversations at Enterprise Scale

Smartping’s Gen-AI Voicebot is built for human-like, enterprise-grade voice conversations with customers. It brings conversational AI to the voice channel.

The voicebot is part of Smartping’s Voice and CCaaS (Contact Centre as a Service) business. That business also includes AI- and ML-powered virtual assistants for customer engagement.

WhatsApp AI Chatbots: From First Click to Conversion

WhatsApp was a major focus for Smartping at the summit. Smartping’s WhatsApp Business Messaging is built on the WhatsApp Business API. It lets enterprises automate, broadcast and manage customer conversations on a channel customers already use every day.

The booth display carried the line “Build Journeys that Click, Connect & Convert” and listed the capabilities behind it:

• Click to WhatsApp Ads

• WhatsApp Flows for guided customer journeys

• In-App Payments through UPI, cards and net banking

• The Voice Calling API

With these, a customer journey can run inside a single WhatsApp conversation, from the first ad click through to payment.

Spotlight: WhatsApp KYC Verification for Faster Customer Onboarding

The booth also featured WhatsApp Business KYC verification, presented under the message “Accelerate Customer Onboarding”. The flow moves customer verification into a WhatsApp conversation.

App downloads and long web forms are common points of friction in digital onboarding. A KYC process that runs inside WhatsApp needs neither.

Leading Enterprises and Government Bodies Visit the Smartping Booth

Over the two days, the Smartping booth welcomed visitors from banking, insurance, consumer brands and government.

BFSI and Insurance: ACKO, Suryoday Bank and HSBC

ACKO, Suryoday Bank and HSBC were among the visitors to the Smartping booth. Banks and insurers handle high volumes of customer onboarding, verification and servicing. Smartping’s WhatsApp KYC verification and AI Voicebot are designed to support that work.

Consumer and Retail Brands: ITC, Tata Croma and Purplle

Visitors from ITC, Tata Croma and Purplle also stopped by. For consumer brands, Click to WhatsApp Ads and In-App Payments bring marketing, purchase and post-sale communication into a single channel.

Public Sector: Uttarakhand Government Education Department

The Uttarakhand Government Education Department also visited the booth. Smartping offers dedicated government solutions for end-to-end citizen communication. For a state education department, automated voice and WhatsApp channels can carry updates to students and parents at scale.

Sanjeev Goyal Facilitates Panel on the Future of AI in Business Communication

Smartping closed its summit on the main stage. On the second day, Sanjeev Goyal, Chief Business Head, Voice & CCaaS, Smartping, facilitated a panel discussion with industry leaders on where AI is taking business communication next.

The Panel and Its Speakers

The panel brought industry leaders together to discuss the next phase of AI in business communication. The panellists were recognised on stage at the close of the session, and Smartping’s exhibitor branding appeared on the main-stage screens.

Key Takeaways from the Discussion

According to Smartping, the takeaway from the stage matched what its team heard at the booth: AI works best when it improves real conversations. That could be an AI-powered chat on the WhatsApp Business API, a smarter voice interaction or a connected contact centre experience.

Smartping’s Vision for AI-Powered Business Communication

Smartping’s message at the summit was the same at the booth and on the stage. AI in business communication has to be practical. It should make each customer interaction faster and more personal, on the channels customers already use.

From Messages to Intelligent Conversations

Enterprise messaging has long meant one-way alerts and promotional campaigns. With its AI Voicebot, WhatsApp AI Chatbots and contact centre solutions, Smartping is building for two-way conversations. In one interaction, customers can ask questions, complete verification and make payments.

“AI works best when it improves real conversations,” Smartping said after the summit. The company added that its aim is to help build “more connected, AI-ready businesses.”

Built on Scale, Trust and Compliance

Smartping’s AI products run on infrastructure the company already operates:

• More than 3,000 customers

• Over 100 billion conversations delivered annually

• 24×7 support

• A proprietary DLT platform

• Telco-grade, Tier-3 compliant data centres

As a Meta Business Partner, Smartping builds its WhatsApp solutions directly on Meta’s platform.

Frequently Asked Questions

1. What did Smartping showcase at World AI Summit 2026?

Smartping showcased its AI Voicebot and WhatsApp AI Chatbots at World AI Summit 2026 in Bengaluru. The booth also featured WhatsApp KYC verification and WhatsApp Business Messaging capabilities: Click to WhatsApp Ads, Flows, In-App Payments and the Voice Calling API.

2. What is Smartping’s AI Voicebot?

It is a Gen-AI voicebot built for human-like, enterprise-grade voice conversations with customers. It is part of Smartping’s Voice and CCaaS offering.

3. How do Smartping’s WhatsApp AI Chatbots help enterprises?

They help enterprises automate and manage customer conversations on WhatsApp through the WhatsApp Business API. Ad clicks, guided journeys, payments and KYC verification can all run within the same chat.

4. Which organisations visited the Smartping booth?

Visitors to the Smartping booth at World AI Summit 2026 included teams from ACKO, Suryoday Bank, HSBC, ITC, Tata Croma, Purplle and the Uttarakhand Government Education Department.

5. What was Sanjeev Goyal’s role at World AI Summit 2026?

On the second day of the summit, Sanjeev Goyal, Chief Business Head, Voice & CCaaS, Smartping, facilitated a panel discussion with industry leaders on where AI is taking business communication next.